Shipping policy

Saibotics proudly ships across Canada. For remote or hard-to-reach locations, additional delivery fees may apply. Please provide your complete address during checkout, and our logistics team will confirm the best available delivery options and costs before processing your order.

Shipping Method

We partner with trusted freight and courier carriers to ensure secure, insured, and efficient delivery.

Shipping methods are selected based on order size, weight, and destination.

If you have a preferred carrier or special delivery requirements, please inform us at checkout — we’ll do our best to accommodate your request.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with:

  • Carrier information
  • Tracking number

You can follow your shipment status at any time until delivery.

Delivery Timeline

Typical delivery time for a Saibotics cleaning drone is 30–45 business days from order confirmation.

Delivery schedules may vary depending on:

  • Location and logistics conditions

  • Weather or carrier delays

  • Custom configuration for enterprise or bulk orders

Our team will provide an estimated shipping timeline before final dispatch.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your:

  • Delivery address

  • Package weight and size

  • Selected shipping method

Additional surcharges may apply for remote regions or special access deliveries.

Handling & Packaging

Every Saibotics cleaning drone is shipped in an aluminum transport case for secure mobility.

Freight Damage & Inspection

To ensure full warranty protection, please follow these steps upon delivery:

  • Inspect your drone immediately for any visible or concealed damage before signing the delivery receipt.

  • Report any damage or missing components to Saibotics within five (5) days of receipt.

  • Failure to report damage within this period may affect your warranty eligibility.

  • Do not operate the drone before reporting visible damage — using the unit may void warranty coverage.

If shipping damage is verified, Saibotics will coordinate replacement or repair of the affected components according to our warranty policy.

Saibotics Care+ members receive prepaid return shipping labels for verified claims.

Standard warranty customers are responsible for return shipping to the service center; Saibotics covers outbound shipping after repair or replacement.

All verified warranty cases are handled by authorized Saibotics service centers, ensuring components are repaired or replaced to factory standards.

If a part is discontinued, Saibotics will provide an equivalent or upgraded component at its discretion.

Peace of Mind Guarantee

All shipments are tracked, insured, and supported by Saibotics’ Canadian-based customer service team — ensuring a professional, worry-free delivery experience from factory to your site.